More time, stronger ties: how 39 Degrees South builds deeper agent relationships

As 39 Degrees South expanded its presence in the global group travel market, the demand for high-quality, custom travel itineraries became more important than ever. Known for their personalised service and immersive Australian tours, the team needed a smarter way to deliver proposals that matched the depth and personal touch that they put on each of their experiences. But relying on manual tools and Word documents made it difficult to present visually engaging and content-rich itineraries, especially to overseas travel agents accustomed to sleek, digital-first presentations.  

To stay competitive and nurture relationships abroad, 39 Degrees South needed an easy-to-use digital itinerary builder that could simplify planning, enhance their brand image, and free up time to focus on what mattered most: building and maintaining trust with their global agent network.  

Manual itineraries holding back growth and relationships

Crafting engaging travel proposals for North American agents came with its share of hurdles. Before Wetu, Founders, Nayaz Noor and Suchi Reddy were using basic Word documents that lacked visual polish, destination detail, and structure. Without a consistent source for images or supplier content, itinerary creation became a slow, manual task, unsustainable for their two-person team working from their home office and managing all aspects of the business.

At the same time, 39 Degrees South’s growth relied heavily on personal connection. Nayaz and Suchi travelled twice a year to the US and Canada to meet agents face to face. But with so much time going into admin-heavy itinerary work, finding space for strategic relationship-building was becoming increasingly difficult.

Embracing change for simpler itineraries and stronger connections

When a colleague in Perth introduced Nayaz to Wetu, the idea of adopting a new tool felt daunting at first. “Any change can feel overwhelming,” he admits. But the shift was worth it. Once he started using Wetu’s digital itinerary builder, the benefits quickly became clear. Creating a new travel itinerary took effort initially, but with Wetu’s reusable components and intuitive system, repeat tasks were eliminated, and the workflow became dramatically easier.

By removing the repetition and providing a library of reusable content, Wetu immediately lightened the workload. More importantly, it helped Nayaz and his partner reclaim time that they now invest in travel to deepen relationships with key clients. “We fly to the United States twice a year to meet our agents. I couldn’t do that if I was buried in admin,” he shares.

Professional, branded itineraries - simplified by Wetu

Wetu gave 39 Degrees South a practical and professional way to build and present itineraries. Using the Classic Itinerary format, Nayaz creates fully branded proposals for each client – complete with their logo, contact details, and itinerary tabs for easy navigation.

With Wetu’s content library and itinerary builder, Nayaz can:

• Build, customise, and update proposals quickly

• Reuse descriptions and tour components without rewriting from scratch

• Create itineraries that reflect the brand’s professionalism and attention to detail

• Present their services digitally—anywhere, any time, even while travelling

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Turning proposals into partnerships and trust into growth

Proposals that spark delight
One travel agent in New York, after receiving their first Wetu-built proposal, called it “the best proposal I’ve seen in 30 years.” The clean design, structure, and interactivity gave 39 Degrees South an instant edge and made saying yes easier for their agents.

Reliable support and seamless content updates

When a destination or property is missing, a quick email to Wetu’s Content Team gets it sorted. With a Wetu team dedicated to uploading and updating content, Nayaz is able to maintain momentum without workflow disruptions, even when he’s planning on the go.

Time reclaimed, connections deepened
Wetu didn’t just save time, it gave it back with purpose. Twice a year, Nayaz travels to the U.S. to meet agents in person. With Wetu handling the heavy lifting on itinerary creation, those meetings now go deeper. He’s able to focus on understanding what each agent needs, suggest new tours, and co-create ideas that feel less like sales and more like partnership.

Repeat business built on trust
By staying personally involved and hands-on, Nayaz has built a loyal client base that returns year after year. Wetu supports this by making sure that every proposal, no matter how small, feels thoughtful, consistent, and easy to understand. “We’re booked into 2026 and already planning 2027,” he says.

A business that remains small but grows smart
Even as bookings increase, the business remains a two-person operation by design. “We don’t want to expand,” Nayaz shares. Wetu makes that balance possible by scaling the output without scaling the team.

The freedom to focus on magic

Travel is emotional. It’s filled with anticipation, discovery, and memory-making moments. Wetu clears the operational clutter so that operators like 39 Degrees South can stay focused on the emotional core of travel. And for Nayaz, that’s what makes all the difference.